Refunds and cancellation
Last updated
Vraelis Contour is in private development and nothing is on sale. This page was written for the earlier browser-testing product. Its sections about verification runs, accounts, plans, billing, API keys and the console apply only to people who used that product, and stay in force for them while that product's retirement is resolved: purchased balance does not expire, and the refund and billing-error commitments still apply.
On this page
Plain terms for how your balance, subscriptions, and cancellations work. This policy is part of the Terms.
Account balance
Your balance funds verifications: real-browser runs of your approved flows that end in a decision. Purchased balance is non-refundable once bought, but it does not expire, so there is no pressure to spend it.
You are not charged for work you do not get. If a verification cannot start, or no flow executes, the hold is returned to your account automatically. Failures on our infrastructure are never billed to you.
Subscriptions
Paid plans renew automatically until you cancel. You can cancel anytime. Email [email protected] ([email protected] for deletion requests). Your plan stays active until the end of the current billing period, and you are not charged again after that. We do not provide partial or prorated refunds for the current period, and a plan's monthly included allowance that expires at the end of a cycle is not refundable.
Promotional balance
Promotional or signup balance is provided at our discretion, has no cash value, and is not refundable or redeemable for money.
Billing errors
If something looks wrong, email [email protected] and we will look into it. Genuine billing errors are handled case by case, for example:
- A duplicate or clearly mistaken charge.
- Being charged after a confirmed cancellation.
- A checkout that took payment but did not deliver the balance it should have.
Please contact us before opening a chargeback with your bank, so we can resolve it directly and faster.
How to cancel
To cancel or change a plan: Email [email protected] ([email protected] for deletion requests).
Contact
Questions about a charge or this policy? Email [email protected]. See also our Terms and Privacy Policy.